Important: I know that many companies and representatives working with stored user ID and password in their browser. This will not work by the first login with the new URL …
A. The URL for the Dutch refund portal will be changed on the 18th of May!
The New URL (already working at this moment with a redirection to the old url) is
Important: I know that many companies and representatives working with stored user ID and password in their browser. This will not work by the first login with the new URL. If you don’t know your user ID/Password please don’t wait until September to make your first login! Reactivate will probably costs 2 weeks, so you could be late with your refund application.
B. Deadline for refund from the Netherlands to the other Member States
Please don’t wait till the last two months August and September to make your refund from the Netherlands to the other member states. These months are very stressful, and we receive a lot of authorisation requests and requests for reset of the password. Even on 29 and 30 September!
C. Changes of bank accounts
We see a lot of mistakes in bank accounts, trying to correct the bank account and wrong payments. Most of the information is only in Dutch language on our portals and website.
By VAT Return and IBAN with SEPA account use the VAT Return portal – Inloggen ondernemers
- Overige formulieren
- Meer formulieren
- Wijzigen bankrekeningnummer ondernemers
For 13th directive and or VAT Return without IBAN please send a letter with details
- Dutch registration number
- VAT (Type of Tax)
- Bank account number
- Name of the owner of the account
Attention: The address for the letter is NOT the normal refund address but as follows:
7300 GT Apeldoorn
VAT EU Refund – As in the correction Refund application (same reference number) as for the refund portal in the Member state of Establishment. Be careful, (it sounds silly); but we receive weekly a couple of corrections with changes in bank account, NACE code or address and all the invoices are deleted (requested amount is changed for example from € 10,000 to € 0,=). On this moment we can handle them manually, but after 1st July the refund amount will be as requested €0.
Sometimes our payment department and or payment system don’t recognise a bank account number and they send a letter (in Dutch Language) to the representative and even sometimes to the companies. Be sure, that the company always sends back the letter via your office. Especially when the refund bank account should be your account! When you receive two identical letters send them both back! Sometimes one letter is for the VAT payment and one letter is for the interest. When they receive only the letter for the interest they pay only the interest.
Peter Geurten (He specially prepared the above news for our IVA Members.)
Dutch Tax Administration